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service guys lying to me?
01-18-2012, 11:27 PM
Post: #1
service guys lying to me?
Hello!

I just had a fuel induction service done on my 99 Rav4 at an independent shop. When I drove out of the garage and went about a mile, I noticed the engine was struggling and the check engine light came on. Neither of which was happening when I dropped it off. I turned right back around and they spent an hour and a half with the car. Then told me my air fuel ratio sensor had failed at the exact moment I drove away from them. They showed me the part and it didn't look like it had been recently replaced. They're swearing up and down that there is NOTHING they could have done that could have POSSIBLY caused this. I really want to believe them and have them fix it, but the timing is unbelievable. Anybody know enough about the the part that can ease my mind? Thanks in advance!
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01-18-2012, 11:59 PM (This post was last modified: 01-19-2012 12:00 AM by Rupe.)
Post: #2
RE: service guys lying to me?
While anything is possible my first thought is the car being 13 years old. ANYTHING can happen from just starting it or hitting a bump. You just never know... and hope the mechanic is honest.

If you want to check their integrity I would ask them to fix it, then drive it on a few erands to see how it is. Just to keep them on their toes jot down the odometer to see if they really test drove it say 10 miles in the course of a day. Maybe they will give you a break on the extra labor as a show of good faith but I would not expect a total freebie, just an apology and a job well done.
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01-19-2012, 01:08 AM
Post: #3
RE: service guys lying to me?
Thank you very much! Rummaging around online I saw that certain additives used for induction services can, in fact, harm the sensor. I have no way of knowing or proving what they used however. They HAVE offered a discount on the service. My personal thinking is that they did, in fact, push the sensor over the edge and are justifying themselves in lying to me about it because the part is so old. I'll probably go back and have them fix it... but I sure would like to know what REALLY happened.
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01-19-2012, 11:11 AM
Post: #4
RE: service guys lying to me?
Keep us posted on the final outcome.
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